But with thousands of events wiped out, StubHub says it can no longer afford that business practice, and instead will offer a 120 percent site credit once an event has been officially canceled. Prefer a cash refund instead? For your convenience, we will directly add it to your StubHub account once the event is canceled.. 63 reviews of StubHub "Sellers can cancel the tickets you bought to an event and re-sell them if you do not accept the transferred the tickets right away. Many events that have been cancelled or postponed are giving patrons a full refund for their money. In March of 2020 t You can apply this coupon toward multiple StubHub events in the same currency. 72 hours prior to the event). If these are not available, you will likely get a full refund. Refund Policies for Ticketmaster, StubHub, Telecharge, TickPick. Dial 833-228-5143. StubHub will offer refunds for canceled events but not postponed events. NO MORE REFUNDS. However, StubHub is not responsible for partial performances, line-up, time, or venue changes. "The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub's decision to make this move now," the company said in a statement. 21, et. If you don't, we may cancel orders and charge you as provided in our User Agreement. (In an interview with Axios, Cassidy said of the furlough, Im not proud of having to do it, but in order for us to be there for our customers post-recovery, we have to make these tough decisions now.). Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. At first I was skeptical after reading poor reviews, I guessed they might purchased from untrustworthy sellers. Christian & Small LLP represents a diverse clientele throughout Alabama, the Southeast, and the nation with clients ranging from individuals and closely-held businesses to Fortune 500 corporations. Irvine, CA 92606. It seeks class-action status and various damages, and an order that StubHub return to a policy of full refunds instead of coupons for 120% of the refund amount. StubHub users agree to StubHubs policy on venue health and safety protocols. You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. Sucker punch in OVC tournament leads to 3 ejections. If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. Fugitive in $18 million COVID fraud scheme extradited to U.S. Energy Department report on COVID's origins rekindles ongoing debate. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. [2] "StubHub said they'd refund canceled tickets, but now they're taking that back (StubHub is here for you. [1] This article is written for use by U.S. residents; if you reside outside of the U.S., certain parts of the user agreement discussed in this article may be inapplicable. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. Odds & lines subject to change. McMillan has had a StubHub account since 2017. 505 North 20th Street The answer is yes, StubHub is legal. Rossman, a credit card industry analyst, said other sellers like Ticketmaster also have their issues, but there's a particular flaw in StubHub's business model. If you are denied entry or are dismissed from the event due to your failure to comply with these policies, you will not be compensated for your order. Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower Did you find it helpful? In that email, Cassidy outlines to their valued StubHub customer base that there really isnt anything to worry about when it comes to tickets they purchased. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. No problem. Canceled Event Info Mar 28 Tue 8:00pm Ibeyi Cat's Cradle - Carrboro, NC See Tickets Apr 15 Sat 8:00pm Los Temerarios Usa Tour Greensboro Coliseum Complex - Greensboro, NC See Tickets Apr 22 Sat 7:30pm North Carolina Theatre Presents The Color Purple Martin Marietta Center for the Performing Arts (fka Duke Energy) - Raleigh, NC See Tickets Its a material term of the agreement, Kimmel explained. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. Amid the coronavirus pandemic, StubHub changed its refund policy. Tel: 205.795.6588 That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. Unfortunately, not all ticket sellers and venues are making it that easy. They're trying to claw that back. This image from. All rights reserved. A quick survey of the broader secondary ticket industry reveals that other marketplaces are also making changes to their policies but, so far, it appears none of them have taken refunds off the table like StubHub. Sep 15, 2021, 1:28 PM. Learn about careers at Cox Media Group. Cookie Settings/Do Not Sell My Personal Information. Yes Canadian Doug Farley was supposed to visit New York City in mid-March to see his Calgary Flames take on the Islanders, Devils and Rangers, but the NHL season, like everything else, was paused, so he tried to get a refund. Ja Morants allegations of aggression off the court, explained. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. To learn more or opt-out, read our Cookie Policy. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. But why is insulin so expensive in the first place? What you need to know about coronavirus in Wisconsin, Your California Privacy Rights / Privacy Policy. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. A Wisconsin man has sued the giant online ticket reseller StubHub for reneging on its money-back guarantee for events now canceled because of the coronavirus pandemic. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. But people want their cash back now. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. That includes includes California, Connecticut, Florida, Hawaii, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Rhode Island, Utah, and Virginia. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. They were really good. Buyers of NFL tickets agree to the NFLs supplemental health and safety terms and all team-specific terms available therein. Russell Westbrook is being left wide open on offense, and hes still hurting the Clippers. Help us improve this article with your feedback. Read more about event statuses. In. But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. But, unfortunately, most are canceled for now due to the coronavirus. Set your price or use our recommended price and tap List tickets. . April 7, 2020 (https://www.classaction.org/blog/stubhub-hit-with-class-action-after-pulling-fanprotect-cash-refund-promise-for-coronavirus-related-cancellations). All rights reserved (About Us). StubHub will cancel payment to the seller (or recover the payment if it has already been paid). Receive a full refund of your purchase, 2. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. [5] Better yet, because the arbitration proceeding is administered by the American Arbitration Association (AAA) and its consumer arbitration rules permit the arbitrator to award you any legal fees and costs you could have received in court (consumer-friendly California law applies per the user agreement),[6] you can hire a lawyer to file your refund arbitration claim and StubHub will likely have to pay his/her fees and costs too. "Remarkably, Ms. Cassidy had the temerity to explain that the theft of customers money, which would be replaced only with unwanted coupons for unspecified events that may never happen given the uncertain state of the next 12 months, was being done for their 'convenience.'" Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. StubHub owed him $111.36. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation and violations of various California consumer protection laws. Refunds will reflect within 5-7 business days and any Gametime credit used towards the purchase will be available immediately. [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. All Rights Reserved. If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. His law firm, Kimmel and Silverman, which has a Pittsburgh office, is also helping consumers to file legal claims to get refunds. Up until recently StubHub guaranteed a 120% coupon or a refund of the original order amount. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. Unfortunately, not all ticket sellers and venues are making it that easy. The StubHub policy for rescheduled events is that the tickets are good for the new event and you can either attend or sell the tickets. / CBS New York. Filled out the block for reason. Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers. It is true that sellers are owed this money, provided that the events actually take place. wearing a mask at all times, providing proof of your COVID-19 vaccination status, submitting proof of a negative COVID-19 test within a certain period of time, etc.). FLASHBACK: Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk. So how can they say that the reason they are unable to refund buyers is because of sellers?, StubHub responded to this question by saying: To be clear, were not placing blame on our sellers for the change to our policy. Farley said refunds should be a piece of cake. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. Events that were postponed or rescheduled wont be refunded, Fowlks said. "When all these events got canceled at the same time and the buyers wanted their money back, StubHub didn't have it. Sellers must tell StubHub about any seat changes and disclose any relevant health and safety requirements associated with their listing when they differentiate from the overall venue policy. For big sporting events, when is a sellout a sellout? This may include details from your tickets (so be sure to keep them), or information from the event venue. Now, StubHub customers can't even get their money back, after a change in company policy amid the coronavirus pandemic. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice| Do Not Sell/Share My Personal Information| Ad Choices Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. Just three weeks later, the company issued an update on their coronavirus policy. could be sentient says Microsofts chatbot feels like watching the A cruise company is making a big play for remote workers to sail around the world for just $30,000 a year, CA Notice at Collection and Privacy Notice, Do Not Sell/Share My Personal Information. No problem. And best of all, the practical effect of StubHubs user agreement requiring it to pay all the arbitration costs (these costs alone can run several thousand dollars, which is probably a lot more than the cost of the concert tickets youre asking to be refunded), and possibly your lawyers fees and costs too, is that StubHub should be strongly incentivized to pay your refund claim rather than dispute it.[7]. Theyre not offering one and I cant make the new date. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between.